Doc Summary
Introduction #
ProRedLine uses several websites and service portals, each with its own purpose. Some are meant for general information, some are used for account and billing management, and others are intended for technical service access or status communication. This article explains what each ProRedLine website is used for, so you know where to go depending on what you need to do.
Main Website: proredline.com #
This is the main ProRedLine website. It is the primary location for general company information, service information, public pages, and the store. If you want to learn more about ProRedLine, browse available services, read public updates, or place a new order, this is usually the first website to visit.
The main website is intended for:
- learning more about ProRedLine and its services
- viewing product and service information
- reading news, blog posts, or public announcements
- placing new orders for subscriptions and services
In short, this is the public-facing website of the ProRedLine network.
Account Portal: my.proredline.com #
This is the customer account portal for My ProRedLine. It is used to manage your account, subscriptions, orders, and billing-related settings. After logging in, you can access the parts of the platform that relate specifically to your customer account.
This portal is commonly used for:
- viewing and managing account details
- checking subscriptions and renewal status
- viewing orders and invoices
- managing saved payment methods and billing preferences
If you need to manage your customer account or anything related to payments and subscriptions, this is the correct website to use.
Support Website: support.proredline.com #
https://support.proredline.com
This is the ProRedLine support website and knowledgebase. It contains help articles about services, account management, billing, technical usage, and other common topics. If you need guidance or want to look something up before contacting support, this is the best starting point.
The support website is also where the ticket system is available. Through the support portal, customers can create and manage support requests and keep track of ongoing communication with the support team.
This website is used for:
- reading support articles and documentation
- searching for answers to common questions
- creating new support tickets
- replying to existing tickets
- viewing open and closed tickets
- adding private credentials or extra updates to a ticket
- closing a ticket when the issue has been resolved
If your question is not answered by the documentation, this is the place to contact support directly.
Status Website: status.proredline.com #
This is the official ProRedLine status page. It is used to communicate service status, incidents, and maintenance in a central and transparent way. If there is a known service issue, scheduled maintenance, or a recently resolved incident, it will normally be listed here.
The status website is intended for:
- checking the current status of ProRedLine services
- viewing scheduled maintenance
- reviewing ongoing incidents
- reading resolved incident and maintenance history
If you suspect a new issue, you can also report a potential incident through the reporting page:
https://status.proredline.com/report-incident/
For official incident and maintenance communication, the status website should always be treated as the main source.
Game Panel: game.proredline.com #
This website is the Game Panel. It is used by customers who have services that are managed through that environment, such as game servers and app servers. From there, eligible customers can manage their service directly.
It is important to understand that the Game Panel uses its own login environment. In other words, the login credentials for the Game Panel are not necessarily the same as the credentials for the My ProRedLine account.
This website is typically used for:
- managing active game or app server services
- accessing service controls related to that panel
- handling service-specific actions within the panel environment
Not every ProRedLine customer needs the Game Panel. For example, many web hosting customers do not use this panel and may not have a Game Panel account at all.
Global cPanel and Webmail Access #
https://cpanel.proredline.com
https://webmail.proredline.com
These are the global access URLs for cPanel and webmail. For web hosting customers, the normal service-specific login URL is often tied to their own domain, such as a domain-based cPanel or webmail address. However, the global ProRedLine URLs are available as fallback access points.
These global URLs can be useful if:
- the normal domain-based cPanel URL is not working
- the normal domain-based webmail URL is not accessible
- you need a central alternative login location
This makes them useful as backup access routes for supported hosting services.
Monitoring Website: monitor.proredline.com #
https://monitor.proredline.com
This is the live monitoring website. It is used to display technical monitoring information about ProRedLine services. Its purpose is different from the official status website.
The monitoring site is primarily focused on live operational checks, while the status website is used for confirmed incident and maintenance communication. Because of that difference, the two websites should not be confused with each other.
A useful way to view this distinction is:
- monitor.proredline.com shows live monitoring data
- status.proredline.com communicates official incidents, maintenance, and status history
If you want official communication about service impact, maintenance, or incidents, the status website remains the main reference point.
Which Website Should You Use? #
If you are not sure where to go, this is the easiest way to decide:
- Use proredline.com for general information and new orders
- Use my.proredline.com for account, subscription, and billing management
- Use support.proredline.com for documentation and support tickets
- Use status.proredline.com for official incident and maintenance updates
- Use game.proredline.com if you have a service managed through the Game Panel
- Use cpanel.proredline.com or webmail.proredline.com as fallback access points for supported hosting services
- Use monitor.proredline.com for live monitoring information
This structure helps separate public information, account management, support, status communication, and service control into clear and dedicated platforms.
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