Doc Summary
Introduction #
In this doc you will learn more on changing your ongoing subscriptions. We explain more on plan changes, Upgrades, Downgrades, and more.
Requesting a Plan Change #
If you want to upgrade, downgrade, or change the billing cycle of an existing subscription, this must be requested through the ProRedLine support system. Plan changes are processed manually to help ensure that the service configuration and existing data are handled as carefully as possible during the transition.
To request a plan change, create a support ticket through My Tickets and select the category Switch Plan. In your request, include the new plan you want, the preferred billing cycle, and the listed price of that plan. Once the request has been reviewed, you will receive confirmation from the ProRedLine team. If the change is approved, a new invoice will be made available in your client area.
What to Include in the Ticket #
To help speed up the process, include the following details in your request:
- the desired new plan
- the new billing cycle
- the listed price of the requested plan
Once confirmed, the change only becomes active after payment has been received.
Upgrades #
An upgrade allows you to move to a higher plan with more resources, performance, or features without starting over from scratch. In the standard process, upgrades take effect after the end of the current paid billing cycle. This means that paying early does not usually activate the upgrade immediately. Instead, it reserves the upgraded plan for the next billing period.
Once the new cycle begins, the existing hosting account or server is updated to the new plan automatically, unless a different arrangement has been confirmed in writing.
Prorated Upgrades #
In some cases, ProRedLine may offer a prorated upgrade. This means the upgrade can take effect earlier than the normal cycle transition, with a partial billing adjustment. However, prorated upgrades are offered voluntarily and are not a guaranteed customer right.
Whether a prorated upgrade is possible may depend on factors such as:
- how far you are into the current billing cycle
- account history
- the type of service involved
If no prorated option is offered, the upgrade will start at the end of the current paid term.
Downgrades #
A downgrade reduces the resources or features of the current plan. Unlike some upgrades, downgrades do not take effect immediately. They are always scheduled for the end of the current paid billing cycle.
Because the current service period has already been paid in advance, no prorated refund or partial adjustment is provided for downgrades. The lower plan only begins once the existing paid period has fully ended.
Before requesting a downgrade, it is important to make sure the current website, server, or application setup will still fit within the limits of the new plan. This includes storage usage, memory usage, software requirements, and overall performance needs.
Before Requesting a Downgrade #
Before moving to a lower plan, always review whether your service will still operate correctly under the reduced limits.
This is especially important for:
- disk space usage
- RAM or resource requirements
- software compatibility
- performance expectations
A backup should always be made before a downgrade is requested. ProRedLine is not responsible for issues caused by a customer choosing a plan that cannot properly support the existing setup.
Changing the Billing Cycle #
Customers can also request a longer billing cycle through support. This can reduce the number of renewals and provide more convenience for ongoing services.
Only billing cycle extensions are supported. Shortening the billing cycle is not available. The updated billing cycle begins after the end of the current paid term, not in the middle of an active prepaid period.
For example, if a subscription is currently active until the end of a monthly cycle and the customer wants to switch to a longer term, the new longer cycle starts only once the current paid month has ended.
Payment and Activation Rules #
All plan changes follow ProRedLine’s prepaid billing model. This means the new plan or new billing cycle must be paid in advance before it can become active.
A plan change will only take effect if payment for the new plan is completed before the current billing cycle ends. If payment is not received in time, the requested change will not activate.
Once the new plan has been paid and reaches its activation date, the old subscription will end automatically as the new one takes over.
Important Billing Note #
During a pending plan change, the current subscription should not be renewed manually unless support has specifically instructed otherwise. Renewing the old subscription again may delay the switch, because the already-paid renewal period would need to finish before the requested plan change can start.
Confirmation and Transparency #
For clarity, the new plan price and expected activation timing are communicated during the process. These details are normally shown in:
- the support ticket confirmation
- the payment page in the client area
This helps ensure that the requested plan, billing cycle, and activation timing are clear before payment is made.
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