Billing & Payments
Payments and Billing Basics
Last Updated: April 1, 2026Introduction In this doc you’ll learn more about ProRedLine’s payments and billing. After reading this doc, you will know more about the supported payment types, AUTOPAY, and more. Supported Payment Methods ProRedLine supports several payment methods for orders and subscriptions. The exact payment methods shown at checkout depend on the billing address and country entered...
Invoices and Billing Documents
Last Updated: April 1, 2026Introduction In this doc we explain where to find your ProRedLine invoices, how to download invoices, and more. These steps also apply to Credit Notes. Where to Find Your Invoices There are two main ways to access your invoices at ProRedLine. You can download them directly from your My ProRedLine account, and in many cases...
Failed Payments and Payment Method Issues
Last Updated: April 1, 2026Introduction In this doc you’ll learn more about failed payments, retry logic for automatic payments, and more. Why a Payment May Fail A failed payment can happen for several reasons, but one of the most common causes is that the saved card does not have enough available funds at the time the charge is attempted....
Prepaid Subscriptions Explained
Last Updated: April 1, 2026Introduction In this doc we explain more on how our prepaid store and subscriptions work. After reading this doc, you’ll know more about our prepaid store, how to renew or cancel subscriptions, and more. How Prepaid Subscriptions Work ProRedLine uses a prepaid subscription model. This means services are paid in advance for the next billing...
Plan Changes and Billing Adjustments
Last Updated: April 1, 2026Introduction In this doc you will learn more on changing your ongoing subscriptions. We explain more on plan changes, Upgrades, Downgrades, and more. Requesting a Plan Change If you want to upgrade, downgrade, or change the billing cycle of an existing subscription, this must be requested through the ProRedLine support system. Plan changes are processed...
Reactivation Fee Explained
Last Updated: April 1, 2026Introduction In this doc we explain more on the reactivation fee and how it works. This includes the benefits it has for both ProRedLine and the customer. What the Reactivation Fee Is The reactivation fee is a one-time €5 fee that may apply when a subscription is renewed after the original due date has already...
