Yes, as long as your subscription is active, your server will run 24/7, unless there is scheduled maintenance or an unforeseen incident.

Absolutely! You can change your subscription package by contacting our customer support and submitting a new ticket.

Read more information here: https://support.proredline.com/docs-category/payments-billing/switching-plans/ 

Note: Please include your subscription ID in the ticket to help us assist you more quickly.

Once the first payment for your subscription has been processed, your server will be automatically installed. You will then receive an email with your login credentials for the customer dashboard, where you can manage your server once it’s set up.

If a WordPress update causes issues:

• Disable plugins
• Check PHP compatibility
• Restore from a backup if needed

Backups and recovery are your responsibility, but are the best tools to recover an broken website.

Hosting is provisioned manually within:

• Up to 48 hours
• Usually within 24 hours

Provisioning is not instant. 

Yes. Domains can be used with:

• Web Hosting (including Site Hosting)
• Email Hosting
• DNS-only usage

The usage type is selected during checkout via the Domain Wizard. 

No. ProRedLine provides the hosting platform and tools.

You are responsible for WordPress installation, updates, plugins, security and content. 

No. WordPress is never installed automatically.

WP Toolkit is available in cPanel, but a WordPress website is only created when you manually install it. 

Yes!
DNSSEC is enabled by default for all domains registered via ProRedLine with an active subscription.

DNSSEC is managed by ProRedLine and cannot be modified by customers. 

Normally, no.
ProRedLine manages nameservers and DNSSEC by default.

In exceptional cases, nameserver changes may be possible via support. 

Yes.
You can change a domain between:

• Standalone
• Parked domain
• Addon domain

This can be done without additional costs by contacting support. 

Yes.
You can use a ProRedLine domain with external email, hosting or other providers by adjusting DNS records.

Using external domains with ProRedLine services is currently not supported. 

Yes.
All domains registered via ProRedLine are fully owned by the customer at the registry. ProRedLine is listed as reseller and technical contact. 

Yes! However, you’ll need to create a separate order for each server. This is due to the way our automatic server creation system is set up after payment. The system ensures you get your server immediately after completing your payment. So, for two or more servers, you’ll need to add one to your cart, complete the payment, then add the next server to your cart, complete the payment again, and so on.

Yes, consumers can change their billing cycle (e.g. from monthly to quarterly, semi-annually, or annually, and vice versa). The new cycle will take effect after the current paid billing period has ended. All information can be found here: https://support.proredline.com/docs-category/payments-billing/switching-plans/ 

Refunds are only provided within 14 days of the initial payment or under specific circumstances. Please refer to our Refund Policy for more details.

We have a status website where you can find real-time information about our main servers, incidents, and scheduled/ongoing maintenance. We will always notify you in advance of any upcoming maintenance on status.proredline.com. We recommend saving your progress and shutting down your server before maintenance begins, as your server may go offline during this time.

Yes, all of our servers include built-in DDoS protection at the network level, provided by our hosting infrastructure. This protects your game server traffic against most common volumetric attacks (e.g. UDP floods, SYN floods), ensuring a stable and secure gaming experience.

Please note: while basic protection is included, advanced or game-specific filtering (e.g. for FiveM or Minecraft exploit protection) may require additional configuration or external filtering solutions. 

Of course! We’re always open to suggestions. Send us your suggestion through customer support or post on our Discord here. 

We support a variety of app and game servers. Check our store for the full list or contact support if you’re unsure.

Yes, you can join our community on Discord through this link. Here yo u can share experiences and help each other out.