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Last Updated: March 28, 2026
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Prepaid model explained
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Legacy ProRedLine App – Discontinuation Notice
Last Updated: March 28, 2026The current ProRedLine app you are using is our legacy app. It will remain available temporarily, but it will be discontinued once the new ProRedLine app is released. This article explains what this means, what you should do now, and where to follow updates. We will update this page as soon as more information is...
What is a prepaid model?
Last Updated: March 28, 2026Introduction At ProRedLine we use a prepaid store model. This prepaid model requires customers to pay in advance before accessing or using a service. This means payment is made before the service period begins, not after. Services are activated for a fixed period (e.g., 1 month) after payment is received. How does this benefit the...
Where to Find Your Invoices
Last Updated: March 28, 2026Introduction There are 2 methods on where to find your invoices. Within your ProRedLine.com account Through email We also send all invoices with each ‘Payment made’ email as an attachment. This is the same invoice as on your ProRedLine.com account. If your invoice changes or is voided, we’ll send the new invoice to your inbox...
Does the System Retry Failed Payments?
Last Updated: March 28, 2026No. Our system (AUTOPAY) only tries to charge the saved credit card payment method on file 7 days before the due date for the next payment, to be exact, 60 minutes after you’ve received the 7-day reminder email. We advise customers to have enough funds on their saved credit/debit card or by making manual payments...
Why Did My Payment Fail?
Last Updated: March 28, 2026Reason & Solution There can be a number of reasons why the payment fails. Most commonly it’s because the (credit) card doesn’t have enough funds available. As our system (applies to AUTOPAY) only tries once to automatically charge the credit card on file (7 days before the due date), make the payment manually through your...
Can I Avoid the Reactivation Fee?
Last Updated: March 28, 2026Yes! By making the payment for the ‘Renewal order’ on your ProRedLine.com account page under ‘Subscriptions’. You can make the payment for the next billing cycle from 7 days before the due date. If you experience trouble with making the payment, please contact us before the due date. If the 7-day grace period has already...
Why a Reactivation Fee Exists
Last Updated: March 28, 2026Why do we use a reactivation fee? Our prepaid store model ensures no unwanted payment charges and renewals are processed. It’s the customers’ responsibility to renew their subscription by making a payment before the upcoming due date. When this does not happen on time, we choose to suspend subscriptions instead of cancelling them immediately. We...
What happens if I don’t renew on time?
Last Updated: March 28, 2026Introduction There are 2 scenarios when not renewing on time. Due to our store using the prepaid model, the customer cannot incur any debts for the services. Scenario 1: Renewing subscription within the 7-day grace period If the original due date has passed, your subscription and service will be suspended. This means you will lose...
How renewal reminders work
Last Updated: March 28, 2026Introduction Although we work with a prepaid model store, you can keep renewing your subscription. This can be done by paying your ‘renewal order’. Making the payment for the upcoming renewal will ensure you will not lose any access to your services. When can I pay? 7 days before the due date, your renewal order...
How to Update Your Payment Method
Last Updated: March 28, 2026Credit/Debit Card When a credit/debit card is saved, our system (AUTOPAY) will use that card 7 days before the due date to renew your subscription. If you wish to change this card, please go to your my.proredline.com account, go to ‘Store & Other Settings’ and click ‘Saved Payment Methods’. Here you can update, add or...
How to renew/cancel a subscription
Last Updated: March 28, 2026Introduction Renewing or cancelling can be confusing for the first time due to our prepaid model store. In this article we’ll cover how to renew and how to cancel a currently active subscription. Renewing If you wish to pay for the upcoming renewal (upcoming billing cycle), please do so before the due date. You’ll receive...
Can I Pay via Bank Transfer?
Last Updated: March 28, 2026No. Not yet at least. We’re still working on making this a possible payment method in the future, but as for now, we do not accept bank transfers as bank transfers take more time processing. Please check out this article for our supported payment types.
Using Credit Card for AUTOPAY
Last Updated: March 28, 2026Payment Methods with AUTOPAY Credit/Debit card (Including through express checkout) is the only supported payment method which uses AUTOPAY. In short, what is AUTOPAY? AUTOPAY charges the saved Credit Card payment method for any upcoming billing cycles (Renewals). This eliminates the need to manually pay for each renewal as long as there are enough funds...
Supported Payment Types
Last Updated: March 28, 2026Supported Payment Types We accept a couple of different payment types for all kinds or payments at ProRedLine. At checkout, all the payment methods you can use, will automatically be shown after you’ve entered your address. Here’s an overview of all our available payment types (and in which country they work): * By saving your...
Invoice Not Showing?
Last Updated: March 28, 2026Scenario 1: No payment has been made yet As we have a prepaid store model, the system only creates your invoice after a successful payment. Make sure you have paid the order of which you would like to see the invoice. This can be done by clicking on the ‘Pay’ button within your ProRedLine.com account...
How to Download an Invoice
Last Updated: March 28, 2026Introduction In this article we’ve explained on where to find your invoices. Through ProRedLine.com account To actually download your invoice from the customer dashboard, it is important to know that clicking the ‘Invoice’ button does not download it on all browsers. In this article we will be using Chrome. Once you have clicked on the...
My Server Won’t Start
Last Updated: March 28, 2026Solutions Oh, no! Your (game) server won’t start? This is not uncommon and can be quite frustrating. But no worries, let’s try some potential solutions first. Still not working? Contact us and explain what happens when you try to start the server. We’ll help you with fixing the issue.
Error Connecting to Server
Last Updated: March 28, 2026Explanation and solutions You may see a red bar on top of the console tab in your customer dashboard. In this bar you will find an error saying ‘Trouble connecting to your server’. Mostly this is because of 3 reasons. Still experiencing problems? Contact us with all the details that lead to this issue.
Email Notifications Not Arriving
Last Updated: March 28, 2026Explanation and solutions Are you not receiving any messages from ProRedLine? These are the most common problems. Still experiencing problems? Contact us with why you think you are not receiving emails from us.
Our websites and Their Purpose
Last Updated: March 28, 2026Introduction We have a couple of websites within the ProRedLine network. Here you will find what websites we have and their purpose. https://proredline.com This is our main website. Here you can find all information about ProRedLine, visit the store, check the blog and more. This is the place where you can order new subscriptions and...
Performance Issues on My Server
Last Updated: March 28, 2026Explanation and solutions It can be frustrating if your server isn’t performing as needed. Here’s a quick guide to fix any problems. Still experiencing issues? Contact us with details about the issues you’re experiencing.
How to Request a Plan Change
Last Updated: March 28, 2026You can request to upgrade or downgrade your existing subscription through our support system. Plan changes are processed manually to ensure your server data and configuration remain intact. How It Works Tip: Always pay before your current billing cycle ends to ensure a smooth transition.
Reporting Incidents
Last Updated: March 28, 2026What are incidents? Experiencing trouble with your ProRedLine services? There can be an active incident going on, on the ProRedLine network. Incidents are critical issues on the ProRedLine servers. ProRedLine has 4 large servers, and if even 1 of them have issues or are not reachable, your services may be impacted. When this happens, a...
WordPress Add-ons Availability
Last Updated: March 28, 2026WordPress add-ons are currently not available for purchase. You may see upgrade or add-on references inside your hosting control panel. These are informational only. At this time, all WordPress installations include the standard features provided with your hosting package. ProRedLine is actively working on optional WordPress add-ons, which will be offered exclusively through ProRedLine once...
Payment Rules for Plan Changes
Last Updated: March 28, 2026All plan changes follow ProRedLine’s prepaid policy to ensure fair and consistent billing. Payment Requirements Transparency Reference:See Terms of Service §14g – Plan Changes and Upgrades for the full legal terms.
Changing Your Billing Cycle (30 -> 90 days, etc.)
Last Updated: March 28, 2026You can extend your billing cycle to longer terms through a support ticket, giving you more convenience and fewer renewals. Example:If your current plan runs until Nov 30 and you request a 90-day cycle, pay the new invoice before Nov 30. The extended cycle will then start automatically on Dec 1.
Downgrade Requests (Less Resources or Lower Plan)
Last Updated: March 28, 2026Downgrades reduce your plan’s resources or features and are scheduled at the end of your current billing cycle. Tip: Make sure your disk space, RAM, or performance usage is compatible with the new plan to avoid downtime.
Upgrade Requests (More Resources or Features)
Last Updated: March 28, 2026An upgrade lets you move to a higher plan with more performance or features without losing your current data. Important: If you pay for an upgrade early, it simply reserves your next cycle. The upgrade will still activate once your current period ends (unless prorated).
Calendars and Contacts in cPanel
Last Updated: March 28, 2026cPanel provides built-in calendars and contacts for email accounts.These features allow basic scheduling and contact management that can be synchronized with external devices and applications. Calendars and contacts are available on Email Hosting and Web Hosting packages that include email services. What Calendars and Contacts Are Calendars allow you to: Contacts allow you to: These...
Forwarders and Autoresponders Explained
Last Updated: March 28, 2026Forwarders and autoresponders are email features that automate how incoming emails are handled.They are commonly used to redirect messages or send automatic replies. These features are available on Email Hosting and Web Hosting packages that include email services. What Email Forwarders Are An email forwarder automatically sends incoming emails to another address. Example: The original...
Spam Filters in cPanel Explained
Last Updated: March 28, 2026Spam filters in cPanel help detect and manage unwanted email before it reaches your inbox.They work automatically and apply to all email accounts on your domain. Spam filtering is available on Email Hosting and Web Hosting packages that include email services. How Spam Filtering Works Spam filtering uses automated checks to analyze incoming emails.Messages are...
Email Accounts in cPanel Explained
Last Updated: March 28, 2026Email accounts in cPanel allow you to create and manage email addresses using your domain name.These email accounts can be accessed via webmail or configured in an email client. Email accounts are available on Email Hosting and Web Hosting packages that include email services. What an Email Account Is An email account consists of: Each...
DNS Changes and Propagation Time
Last Updated: March 28, 2026When you change DNS settings, the update is not applied instantly everywhere.This delay is called DNS propagation. DNS propagation is normal behavior and affects all hosting providers worldwide. What DNS Propagation Means DNS servers across the internet store copies of DNS records.When a DNS change is made, these servers need time to update their cached...
Using a Domain with Web Hosting
Last Updated: March 28, 2026Web Hosting and Site Hosting allow you to connect a domain to a website hosted on ProRedLine servers.Once connected correctly, visitors can access your website using your domain name. Site Hosting is treated the same as Web Hosting in this context. What Is Required to Use a Domain with Web Hosting To use a domain...
Custom Error Pages in cPanel
Last Updated: March 28, 2026Custom error pages allow you to control what visitors see when an error occurs on your website.Instead of showing a generic server message, you can display a custom page with your own text or design. Error pages are handled at the server level. What Error Pages Are Used For Custom error pages are commonly used...
Cron Jobs Explained
Last Updated: March 28, 2026Cron jobs are scheduled tasks that run automatically at defined times.They are used to perform recurring actions without manual intervention. Cron jobs run on the server and execute commands or scripts. What Cron Jobs Are Used For Common use cases include: Many applications use cron jobs to function correctly. Where to Find Cron Jobs in...
Logging In to Webmail for the First Time
Last Updated: March 28, 2026Webmail allows you to access your email through a browser without using an email client.It is useful for first-time access, testing email delivery, or quick access from any device. Webmail is available on Email Hosting and Web Hosting packages that include email services. What You Need Before Logging In Before logging in, make sure you...
Domain Parking vs Addon Domains Explained
Last Updated: March 28, 2026Domains can be connected to hosting in different ways depending on what you want the domain to do.Two common concepts are parked domains and addon domains. While the terms come from cPanel, the actual usage and limits depend on your hosting package. What a Parked Domain Is A parked domain is a domain that: Example:...
Using a Domain with External Providers
Last Updated: March 28, 2026A domain registered or managed through ProRedLine can be used with external services, such as external website builders, email platforms or third-party tools. However, external domains are not supported for use with ProRedLine services. Supported Scenario: ProRedLine Domain with External Services You can use a ProRedLine-managed domain with external providers by adjusting DNS records. Examples...
Using a Domain with Email Hosting
Last Updated: March 28, 2026Email Hosting allows you to send and receive email using your own domain name.To make this work, the domain must be correctly connected to the Email Hosting service using DNS records. Email Hosting does not include website hosting. What Is Required to Use a Domain with Email Hosting To use a domain with Email Hosting,...
Using Your Domain with Web Hosting
Last Updated: March 28, 2026Web Hosting and Site Hosting allow you to connect a domain to your website so visitors can access it via a browser.The domain acts as the public address of your website. Correct configuration is required for the website to be reachable. What Is Required To use a domain with Web Hosting, you need: Domain registration...
DNS Propagation and Email Delays
Last Updated: March 28, 2026DNS propagation can cause temporary email delivery delays after DNS changes are made.This is normal behavior and does not indicate a server failure. Email delivery stabilizes automatically once propagation completes. Why DNS Changes Affect Email Email relies on DNS records to determine: When DNS records change, not all systems update at the same time. Common...
SPF, DKIM and DMARC Explained
Last Updated: March 28, 2026SPF, DKIM and DMARC are email authentication methods.They help receiving mail servers verify that emails sent from your domain are legitimate. Correct configuration is essential for reliable email delivery. Why These Records Matter Without proper authentication: Most modern email providers require all three. SPF Explained SPF stands for Sender Policy Framework. SPF: Only servers listed...
MX Records Explained
Last Updated: March 28, 2026MX records define which mail servers receive email for your domain.Without correct MX records, incoming email will not work. MX records are essential for Email Hosting. What an MX Record Does An MX record: Only servers listed in MX records are allowed to receive email. How MX Priority Works Each MX record has a priority...
Using Email Hosting with Your Domain
Last Updated: March 28, 2026Email Hosting allows you to send and receive email using your own domain name, such as info@yourdomain.com.To function correctly, the domain must be properly connected to the Email Hosting service using DNS records. Email Hosting works independently of website hosting. What Is Required To use Email Hosting with a domain, you need: All ProRedLine subscriptions...
Mobile Email Setup (iOS and Android)
Last Updated: March 28, 2026You can access your ProRedLine email account on mobile devices such as iPhone, iPad and Android phones.Mobile email uses the same secure settings as desktop email clients. What You Need Before Setup Before configuring mobile email, make sure you have: The email account must already exist in cPanel. Recommended Email Type Use IMAP for mobile...
Setting Up Email in Outlook, Apple Mail and Thunderbird
Last Updated: March 28, 2026You can use your ProRedLine email account in desktop email clients such as Outlook, Apple Mail and Thunderbird.All clients require the same basic connection details. ProRedLine uses secure, authenticated email connections. What You Need Before Setup Before configuring your email client, make sure you have: Email accounts must already exist before setup. Required Email Settings...
Creating Your First Email Account
Last Updated: March 28, 2026Before you can send or receive email, you must create an email account in cPanel.Each email address on your domain is created and managed individually. Email accounts are available on Email Hosting and Web Hosting packages that include email services. What You Need Before Creating an Email Account Make sure: DNS configuration should already be...
Apache Handlers Explained
Last Updated: March 28, 2026Apache handlers control how the web server processes specific file types.They tell the server which engine or interpreter should handle a file when it is requested. Apache handlers affect how websites execute scripts. What an Apache Handler Does An Apache handler: Without a correct handler, files may not work as expected. Common Apache Handler Examples...
Indexes and MIME Types Explained
Last Updated: March 28, 2026Indexes and MIME types control how files are displayed and interpreted on your website.These settings affect how visitors and browsers access and understand your site content. Indexes and MIME types are available on Web Hosting and Site Hosting packages. What Indexes Are Indexes determine what happens when a visitor opens a directory without a specific...
Optimize Website Explained
Last Updated: March 28, 2026Optimize Website is a tool that helps reduce the size of website data sent to visitors.It improves loading times by compressing content before it is delivered to browsers. Optimize Website is available on Web Hosting and Site Hosting packages. What Optimize Website Does Optimize Website: Compression happens at the server level. How Content Compression Works...
Site Publisher Explained
Last Updated: March 28, 2026Site Publisher allows you to quickly publish a simple website without uploading files manually.It is designed for basic websites and temporary pages. Site Publisher is available on Web Hosting and Site Hosting packages. What Site Publisher Does Site Publisher: It is intended for fast deployment. When Site Publisher Is Useful Site Publisher is useful when:...
Updating WordPress Core, Plugins and Themes
Last Updated: March 28, 2026Keeping WordPress updated is critical for security, stability and compatibility.Updates apply to three different components: WordPress core, plugins and themes. At ProRedLine, updates are managed by you using WP Toolkit or the WordPress admin panel. Why Updates Matter Updates fix: Running outdated software is the most common cause of WordPress issues. Types of WordPress Updates...
Understanding Users, Roles and Permissions in WordPress
Last Updated: March 28, 2026WordPress allows multiple users to access and manage a website.Each user is assigned a role, which defines what actions they are allowed to perform. Correct role management is essential for security and stability. What a WordPress User Is A WordPress user: Every person who accesses the admin area should have their own user account. Why...
First Steps After Installing WordPress
Last Updated: March 28, 2026After installing WordPress, the website is technically working, but it is not ready for real use yet.A few initial steps are required to avoid common issues later. These steps apply to WordPress installations created via WP Toolkit at ProRedLine. Step 1: Log In to the WordPress Admin Panel Log in using one of the following...
Installing WordPress Using WP Toolkit
Last Updated: March 28, 2026WordPress can be installed easily using WP Toolkit in cPanel.At ProRedLine, WordPress is never installed automatically. A website is only created when you manually start the installation. WP Toolkit is always available on Web Hosting and Site Hosting packages. Before You Start Before installing WordPress, make sure: WordPress can be installed on: Where to Find...
WordPress and Hosting Responsibilities Explained
Last Updated: March 28, 2026When you use WordPress, responsibilities are shared between you and ProRedLine.Understanding this separation helps prevent confusion and support issues. What ProRedLine Is Responsible For ProRedLine is responsible for: ProRedLine does not manage website content or applications. What You Are Responsible For You are responsible for: WordPress maintenance is not automatic. WordPress Installation Responsibility WordPress: You...
What WordPress Is (and Is Not) Suitable For
Last Updated: March 28, 2026WordPress is a powerful and flexible system, but it is not the right solution for every use case.Understanding what WordPress is suitable for helps prevent frustration and misconfiguration. What WordPress Is Suitable For WordPress is suitable if you want to: Manage Content Easily This is one of WordPress’s strongest features. Build Content-Driven Websites WordPress works...
Recommended WordPress Security Plugins (Personal Advice)
Last Updated: March 28, 2026This article contains personal recommendations, not requirements.ProRedLine is not affiliated with any plugin developers. Purpose of Security Plugins Security plugins help by: They complement, not replace, good maintenance. Commonly Recommended Plugins Some commonly recommended security plugins include: These plugins are widely used and actively maintained. Important Disclaimer You should evaluate plugins yourself. Avoid Plugin Overload...
Common Causes of a Slow WordPress Website
Last Updated: March 28, 2026A slow WordPress website is usually caused by configuration and content issues, not by hosting alone. Most performance problems can be traced to a few common causes. Too Many or Poorly Written Plugins Plugins can: Quality matters more than quantity. No Caching Enabled Without caching: Caching is essential for performance. Large or Unoptimized Images Unoptimized...
Image Optimization Basics for WordPress
Last Updated: March 28, 2026Images are often the largest contributor to slow WordPress websites.Optimizing images is one of the most effective performance improvements. Why Images Affect Performance Large images: WordPress does not optimize images automatically by default. Common Image Optimization Problems Typical issues include: These issues accumulate quickly. What Image Optimization Involves Image optimization includes: This reduces file size...
Caching Explained for WordPress
Last Updated: March 28, 2026Caching is a technique used to speed up WordPress websites by reducing repeated processing. Without caching, WordPress must generate each page from scratch for every visitor. What Caching Does Caching: Visitors receive pre-generated content instead of dynamic processing. Why WordPress Needs Caching WordPress: Caching significantly reduces server load. Types of WordPress Caching Common caching types...
PHP Versions and WordPress Compatibility
Last Updated: March 28, 2026PHP is the programming language that runs WordPress.The PHP version used by your website has a direct impact on compatibility, performance and security. Choosing the correct PHP version is essential for a stable WordPress website. Why PHP Version Matters for WordPress The PHP version affects: Using an unsupported or incompatible PHP version can break your...
Staging Explained in WP Toolkit
Last Updated: March 28, 2026Staging allows you to test changes safely without affecting the live website. It is one of the most powerful WP Toolkit features. What Staging Is A staging site is: The live site remains active. What Staging Allows You to Do With staging, you can: Staging reduces risk. How Staging Works in WP Toolkit WP Toolkit:...
Cloning a WordPress Website
Last Updated: March 28, 2026Cloning creates an exact copy of an existing WordPress website.This is commonly used for testing, staging or creating a duplicate site. Cloning is handled through WP Toolkit. What Cloning Does Cloning: The original site remains unchanged. Common Use Cases for Cloning Cloning is useful for: It should not replace proper backups. Important Cloning Warnings When...
Security policy update: change your email password
Last Updated: March 28, 2026ProRedLine is rolling out a security upgrade to our mail environment. To keep your accounts aligned with modern security standards, we are enforcing a stricter mail authentication security policy. As a result, some (older) mailbox credentials must be updated once. Deadline: March 12, 2026After this date, mailboxes still using the legacy password format may temporarily...
WordPress White Screen Explained
Last Updated: March 28, 2026The “white screen” means that WordPress loads nothing at all, without an error message.This is also known as the White Screen of Death. What Causes a White Screen Common causes include: WordPress stops loading before it can show an error. How to Identify the Cause Start by asking: Recent changes are usually the cause. First...
Common WordPress Security Mistakes
Last Updated: March 28, 2026Most WordPress security issues are caused by avoidable mistakes. Outdated Software The most common mistake: Outdated software is dangerous. Too Many Plugins Installing too many plugins: Only install what you need. Weak Passwords Weak passwords: Strong passwords are essential. Too Many Admin Users Excessive admin access: Use the least-privileged role. Ignoring Backups Without backups: Backups...
