Suspension & Closure
Game & App Servers
Last Updated: 10 August 2026Introduction In this doc we’ll explain how to get started with your game server(s). Want to know more? Go to the Game Servers category within our knowledgebase. Getting Started with Game Servers If you have ordered a game server from ProRedLine, the main place where you will manage it is the Game Panel at game.proredline.com….
Web Hosting
Last Updated: 10 August 2026Introduction In this doc we’ll explain how to get started with Web Hosting. Want to know more? Go to the Web Hosting category within our knowledgebase. Getting Started with Web Hosting At ProRedLine, web hosting is the foundation for putting your website, email services, and domain-related settings online. Depending on the type of hosting package…
Introduction In this doc we’ll explain how to get started with email on cPanel. Want to know more? Go to the email category within our knowledgebase. Getting Started with Email If your ProRedLine package includes email hosting, the first step is creating an email account in cPanel. Once the mailbox exists, you can access it…
cPanel
Last Updated: 10 August 2026Introduction In this doc we’ll explain how to get started with cPanel. Want to know more? Go to the cPanel category within our knowledgebase. Getting Started with cPanel cPanel is the main control panel used to manage your hosting services at ProRedLine. If you have a Web Hosting, Site Hosting, Email Hosting or Domain Manager…
WordPress
Last Updated: 10 August 2026Introduction In this doc we’ll explain how to get started with WordPress and WP Toolkit. Want to know more? Go to the WordPress category within our knowledgebase. Getting Started with WordPress WordPress can be installed easily through WP Toolkit in cPanel. At ProRedLine, WordPress is never installed automatically. A website is only created when you…
What is cPanel and how does it work
Last Updated: 10 August 2026Introduction This doc explains what cPanel is and the general use of cPanel and it’s features. cPanel has a lot of features, therefore only the basics and requested features are explained in our knowledgebase. What is cPanel cPanel is a web-based hosting control panel that gives you access to the main tools and settings used…
Why some cPanel features are disabled
Last Updated: 10 August 2026Introduction Some features in cPanel are intentionally disabled on all ProRedLine packages. This is a deliberate platform decision and not a technical issue. Disabled features cannot be enabled by customers. In this doc we will explain more. Why Features Are Disabled Some cPanel features may be disabled intentionally. This is done to help improve platform…
File Management Tools
Last Updated: 10 August 2026Introduction There are a couple of different file management tools within cPanel. In this doc we will explain which tools you can use and how to make managing your cPanel files way easier. File Manager in cPanel The File Manager in cPanel allows you to view, upload, edit and manage files on your hosting account…
Backups in cPanel
Last Updated: 10 August 2026Introduction Backups are copies of your website and related data that can be used to recover information after data loss or errors.At ProRedLine, backups are provided as a safety measure, not as a replacement for your own backups. In this doc we will explain more about backups within cPanel. How Backups Work at ProRedLine ProRedLine…
Databases in cPanel
Last Updated: 10 August 2026Introduction A (MySQL) database is used to store structured data for websites and applications. Most modern websites need a database to function correctly. At ProRedLine we know how important databases are, therefore there are almost no limitations on our databases. We will explain more about the MySQL databases we use with cPanel in this doc….
Security Features in cPanel
Last Updated: 10 August 2026Introduction In this doc you will learn more about some security features within cPanel. Depending on your hosting subscription, you may have access to these security features’ settings. This can help with keeping your cPanel account safe, block attackers, and to keep unwanted guests outside. Note: ProRedLine manages more security within our servers behind the…
What is Web Hosting?
Last Updated: 10 August 2026Introduction At ProRedLine there are 2 variants of ‘Web Hosting’. Those are Web Hosting and Site Hosting. To help you make the right decision, you must first understand the difference. This doc will also give you a more clear picture how web hosting at ProRedLine works. What is Web Hosting at ProRedLine? Web Hosting is…
Managing your Website
Last Updated: 10 August 2026Introduction In this doc you will learn more about managing your website within the cPanel enviorment. This can be helpfull when you manage more sites in 1 cPanel account, when making changes to your website through it’s files, or when uploading a custom website to your cPanel account. Hosting Multiple Websites in One Account Web…
Databases for Web Hosting
Last Updated: 10 August 2026Introduction A database stores the structured data your website needs, and your hosting account provides the tools to create and connect that database through cPanel. The most important part is making sure the database, user, permissions, and website configuration all match correctly, you’ll learn more about that in this doc. What are databases for Web…
PHP Settings in Web Hosting
Last Updated: 10 August 2026Introduction Most websites primarily use PHP to run, this includes WordPress sites. Therefore you’ll learn more about PHP and it’s settings in this doc to better understand how to fully customize the way your website runs. What PHP Is PHP is a server-side programming language used to power dynamic websites and web applications. It is…
What is Email Hosting?
Last Updated: 10 August 2026Introduction Email Hosting is the service that allows you to send and receive email using your own domain name, such as info@yourdomain.com. Instead of using a generic email provider, Email Hosting gives you professional mailbox functionality connected directly to your domain. We’ll explain more in this doc so you can make the right decision. What…
Email Deliverability and Authentication
Last Updated: 10 August 2026Introduction Email deliverability and authentication is crucial for your email services. This ensures recipients securely receive your emails. Incorrect authentication can cause your emails to land in spam folders or to be blocked entirely. In this doc you’ll learn more on how to configure these settings correctly and to your liking. What is Email Deliverability…
Managing Email Features
Last Updated: 10 August 2026Introduction Email comes with lots of features at ProRedLine. In this doc we’ll explain how these work and how to configure certain settings to your liking. After reading this doc, you will know how disk usage for email works, how to use calendars & contacts, and more. Email Disk Usage Email disk usage refers to…
Common Email Problems
Last Updated: 10 August 2026Introduction As email can have lots of different issues when configured incorrectly, we’ve put the most common ones in this doc and how to fix these issues. Having an issue not listed in this doc? Contact us anytime. Mailbox Full A mailbox full issue happens when an email account has reached its storage limit and…
Domain and DNS Basics
Last Updated: 10 August 2026Introduction Domains and DNS records are another core part of your subscription. Without a domain or the correct DNS records, your website, email, etcetera will not work as the internet and systems simply don’t know or see you. In this doc you will learn some basics regarding domains and DNS records. How a Domain Can…
Managing Domains and DNS
Last Updated: 10 August 2026Introduction In this doc we’ll explain how to manage your domain(s) and DNS records/zones in cPanel. After reading this doc, you’ll know how to use the domains page, how to use and edit DNS records/zones, and more. Domains Page The Domains page in cPanel is the main place where you can view the domains and…
Domain Ownership and Responsibilities
Last Updated: 10 August 2026Introduction It’s important to know the responsibilities you carry for your domain(s) and to know who actually owns the domain(s). In this doc we’ll explain the basics you need to know for your ProRedLine domain(s). Domain Ownership When a domain is registered through ProRedLine, the domain belongs to the customer, not to ProRedLine. In other…
Domain Transfers and Authorization Codes
Last Updated: 10 August 2026Introduction A domain transfer is the process of moving a domain from one registrar to another. This is usually done when the domain owner wants domain management to be handled by a different provider. To make that possible, an authorization code is normally required. This code is an important security measure because it helps confirm…
Managing Your Account Details
Last Updated: 10 August 2026Introduction In this doc we’ll explain how to change your account details across ProRedLine services. This includes my.proredline.com, Game Panel and cPanel. Changing Email, Name or Billing Address My ProRedLine Account Changing your email or name on My ProRedLine can be done by following these steps: Billing details (email, address, phone, company) in My ProRedLine…
Managing Additional User Access
Last Updated: 10 August 2026Introduction In this doc you will learn how to add or remove additional users on the Game Panel or cPanel, and how to set the correct permissions. Game Panel Adding a new user To give others access to your game/app server without sharing the same account, follow these steps to add them to your server’s…
Password Resets & Access Issues
Last Updated: 10 August 2026Introduction In this doc we’ll explain how to change your password for your ProRedLine accounts. We’ve also included common access issues in the case you are locked out of your ProRedLine account(s). How to reset your password My ProRedLine Changing your My ProRedLine account password is quite easy. Follow these steps: Game Panel Follow these…
Account Security Basics
Last Updated: 10 August 2026Introduction In this doc you’ll learn about account security basics on your ProRedLine accounts. We’ll also explain more on account recovery options, phishing, and official ProRedLine contact information. Two-factor authentication Two-factor authentication (2FA) is an extra layer of account security that requires a second verification step in addition to your password when signing in. This…
Account Suspension Explained
Last Updated: 10 August 2026Introduction In this doc we will explain how ProRedLine handles with account suspensions, policy violations, what we do with your information, and more. When is an account suspended? Before we explain what a suspended account means, please keep in mind a suspended account is different from a suspended subscription. A suspended account means you do…
Closing your Account and Data Requests
Last Updated: 10 August 2026Introduction In this doc we explain more on closing your ProRedLine account(s), removing personal data, requesting data, and more. You’ll also learn more about what happens to your data when closing your account. Closing Account To close and delete your account/personal data, please contact us. As this concerns personal data, we only process tickets created…
Suspension vs Closure
Last Updated: 10 August 2026Introduction In this doc you’ll learn more about account suspension and account closure. This is not to be confused with subscription suspension which occurs simply in the 7-day grace period of expired subscriptions. What’s the difference Suspension Suspension happens when a customer has done something against ProRedLine’s Terms of Service or its other policies. Account…
What is WordPress
Last Updated: 10 August 2026Introduction In this doc you’ll learn more about WordPress and how to use it with your web hosting subscription on cPanel. WordPress is the one of the most used content management systems (CMS) used to create and manage websites at ProRedLine. It allows you to build and update a website without writing code. What WordPress…
Managing WordPress with WP Toolkit
Last Updated: 10 August 2026Introduction In this doc you’ll learn more about WP Toolkit and how it works with your WordPress site at ProRedLine. WP Toolkit is a key feature when creating, editing and maintaining your WordPress site. Understanding WP Toolkit WP Toolkit is the central management interface for WordPress inside cPanel. It is designed to give you a…
WordPress Security Basics
Last Updated: 10 August 2026Introduction In this doc we’ll explain the WordPress security basics like critical updates, malware in wordpress, login security, and more. Understanding WordPress Security WordPress security is not about making a website permanently risk-free. In practice, security is about reducing risk as much as reasonably possible through the right setup, regular maintenance, and careful day-to-day management….
Common WordPress Problems
Last Updated: 10 August 2026Introduction In this doc we’ll explain some common WordPress problems. You’ll learn about restoring broken sites, what to do when WP Admin is not accessible, what the WordPress white screen means, and more. Restoring a Broken WordPress Site When a WordPress website stops working properly, restoration is often the fastest and safest recovery option, especially…
Payments and Billing Basics
Last Updated: 10 August 2026Introduction In this doc you’ll learn more about ProRedLine’s payments and billing. After reading this doc, you will know more about the supported payment types, AUTOPAY, and more. Supported Payment Methods ProRedLine supports several payment methods for orders and subscriptions. The exact payment methods shown at checkout depend on the billing address and country entered…
Invoices and Billing Documents
Last Updated: 10 August 2026Introduction In this doc we explain where to find your ProRedLine invoices, how to download invoices, and more. These steps also apply to Credit Notes. Where to Find Your Invoices There are two main ways to access your invoices at ProRedLine. You can download them directly from your My ProRedLine account, and in many cases…
Failed Payments and Payment Method Issues
Last Updated: 10 August 2026Introduction In this doc you’ll learn more about failed payments, retry logic for automatic payments, and more. Why a Payment May Fail A failed payment can happen for several reasons, but one of the most common causes is that the saved card does not have enough available funds at the time the charge is attempted….
Prepaid Subscriptions Explained
Last Updated: 10 August 2026Introduction In this doc we explain more on how our prepaid store and subscriptions work. After reading this doc, you’ll know more about our prepaid store, how to renew or cancel subscriptions, and more. How Prepaid Subscriptions Work ProRedLine uses a prepaid subscription model. This means services are paid in advance for the next billing…
Plan Changes and Billing Adjustments
Last Updated: 10 August 2026Introduction In this doc you will learn more on changing your ongoing subscriptions. We explain more on plan changes, Upgrades, Downgrades, and more. Requesting a Plan Change If you want to upgrade, downgrade, or change the billing cycle of an existing subscription, this must be requested through the ProRedLine support system. Plan changes are processed…
Reactivation Fee Explained
Last Updated: 10 August 2026Introduction In this doc we explain more on the reactivation fee and how it works. This includes the benefits it has for both ProRedLine and the customer. What the Reactivation Fee Is The reactivation fee is a one-time €5 fee that may apply when a subscription is renewed after the original due date has already…
Our Websites and Their Purpose
Last Updated: 10 August 2026Introduction ProRedLine uses several websites and service portals, each with its own purpose. Some are meant for general information, some are used for account and billing management, and others are intended for technical service access or status communication. This article explains what each ProRedLine website is used for, so you know where to go depending…
Reporting Incidents and Service Issues
Last Updated: 10 August 2026Introduction If you are experiencing problems with a ProRedLine service, there may be an active incident affecting part of the ProRedLine network. This article explains what an incident is, where to check for active service issues, and what to do if you are having trouble but do not see an incident listed yet. What an…