FAQ

As enjoyable as gaming or hosting on your own ProRedLine server can be, it may feel a bit overwhelming at first. Rest assured, we’re here to assist you with any questions you may have through our customer support. To help, we’ve created this FAQ to address the most frequently asked questions.

If your question isn’t listed, please don’t hesitate to submit a support ticket!

Servers & Hosting

Once the first payment for your subscription has been processed, your server will be automatically installed. You will then receive an email with your login credentials for the customer dashboard, where you can manage your server once it’s set up.

Yes, for games that support mods, you can upload mods and files through the customer dashboard. Instructions for your specific game server will be provided in the manual sent with your order confirmation and the ‘My Account’ page on proredline.com.

Yes, you can find these manuals here. Additionally, once the first payment has been processed, you will receive a confirmation email containing a link to this page. We update these manuals whenever changes occur, so we recommend visiting this page periodically.

In the customer dashboard, you can modify settings such as the server name, passwords, and game rules. Instructions for your specific game server will be provided in the manual sent with your order confirmation and the ‘My Account’ page on proredline.com. Be sure to restart your server to apply the changes.

Absolutely! You can change your subscription package by contacting our customer support and submitting a new ticket.
Note: Please include your subscription ID in the ticket to help us assist you more quickly.

You can use the built-in file manager in the customer dashboard, where you can upload, delete, and modify your server files as needed.

Yes, as long as your subscription is active, your server will run 24/7, unless there is scheduled maintenance or an unforeseen incident.

In your server’s manual, you will find a link to customer support for the specific game you’ve purchased a server for at ProRedLine. You can also join our Discord community to connect with fellow gamers. Please note, ProRedLine’s customer support is available for server-related issues only and does not cover game-specific support.

Payments

We accept payments via Credit/Debit card, Bancontact (Belgium), EPS (Austria), iDEAL (Netherlands), P24 (Poland) and Klarna.

Yes, you can cancel your subscription at any time through your account page on the ‘Subscriptions’ tab. Please note that a notice period applies, as outlined in our Terms of Service (ToS).

You will receive three reminders. The second reminder includes a €1 fee, and your subscription/server will be temporarily suspended. The third reminder adds an additional €5 fee, and your subscription/server will be permanently canceled as stated in our Terms of Service (ToS). After the third reminder, the payment will be handed over to a collection agency.

Refunds are only provided within 14 days of the initial payment or under specific circumstances. Please refer to our Refund Policy for more details.

Not yet. We currently only offer monthly subscriptions, but we are working on adding a yearly option.

Yes! However, you’ll need to create a separate order for each server. This is due to the way our automatic server creation system is set up after payment. The system ensures you get your server immediately after completing your payment. So, for two or more servers, you’ll need to add one to your cart, complete the payment, then add the next server to your cart, complete the payment again, and so on.

Troubleshooting

First, check your settings and console log in the customer dashboard. Sometimes, servers fail to start if any server files have been incorrectly edited. If you’ve made changes to server files, try reverting them to their original state. If the issue persists, please submit a support ticket, and we’ll assist you.

Try restarting your server from the customer dashboard. If the problem continues, create a support ticket, and we’ll help you out.

Make sure you’re using the correct IP address and port. Also, check if your game client version matches the server version. If everything seems fine, submit a support ticket.

You can reinstall your server through the customer dashboard. Be aware that this will erase all data and restore default settings and files.

High ping can be caused by network issues, server load, or your physical distance from the server. Try connecting to a different network or restarting your router. If your home network appears to be fine, please submit a support ticket for further assistance.

Other Questions

You can reach us through the ticket support system. We’ll get back to you as soon as possible!

Yes, you can join our community on Discord through this link. Here you can share experiences and help each other out.

We support a variety of popular games. Check our store for the full list or contact support if you’re unsure.

Of course! We’re always open to suggestions. Send us a message through the ticket support system or post in our Discord.

Yes, all our servers come with built-in DDoS protection to ensure a smooth and secure gaming experience. We actively manage and update the DDoS protection through our main servers on a daily basis.

We have a status website where you can find real-time information about our main servers, incidents, and scheduled/ongoing maintenance. We will always notify you in advance of any upcoming maintenance on status.proredline.com. We recommend saving your progress and shutting down your server before maintenance begins, as your server may go offline during this time.