When you use WordPress, responsibilities are shared between you and ProRedLine.
Understanding this separation helps prevent confusion and support issues.

What ProRedLine Is Responsible For #

ProRedLine is responsible for:

• Providing the hosting infrastructure
• Maintaining the server environment
• Ensuring network and hardware availability
• Providing cPanel and WP Toolkit access
• Offering server-level security features
• Providing automatic server backups

ProRedLine does not manage website content or applications.

What You Are Responsible For #

You are responsible for:

• Installing WordPress using WP Toolkit
• Managing WordPress core, themes and plugins
• Updating WordPress software
• Securing the WordPress installation
• Managing website content
• Creating and testing backups
• Fixing WordPress-related errors

WordPress maintenance is not automatic.

WordPress Installation Responsibility #

WordPress:

• Is never installed automatically
• Is installed only when you choose to do so
• Is placed where you specify

You decide if and when WordPress exists on your account.

Plugin and Theme Responsibility #

You are responsible for:

• Choosing plugins and themes
• Ensuring plugin compatibility
• Removing unused plugins
• Monitoring plugin security

Third-party software behavior is outside hosting control.

Updates and Security #

You are responsible for:

• Applying WordPress updates
• Applying plugin and theme updates
• Addressing security warnings
• Removing compromised files

Outdated software is the most common security risk.

Performance Responsibility #

You are responsible for:

• Website optimization
• Plugin selection
• Caching configuration
• Resource usage management

Poorly optimized WordPress sites can affect performance.

Backup Responsibility #

ProRedLine provides server backups, but:

• Backups are limited and rotated
• Backup availability is not guaranteed
• Restores may overwrite data

You must maintain your own backups.

What ProRedLine Does Not Do #

ProRedLine does not:

• Debug WordPress code
• Fix plugin conflicts
• Build WordPress websites
• Configure WordPress plugins
• Guarantee WordPress uptime

Support is limited to hosting-related issues.

When Support Can Help #

Support can help with:

• Hosting access issues
• cPanel and WP Toolkit availability
• DNS and domain configuration
• Server-level outages

WordPress logic remains customer-managed.

Responsibility Summary #

In short:

• ProRedLine manages the platform
• You manage WordPress

Clear responsibility separation prevents misunderstandings.