Introduction #

Before we explain what a suspended account means, please keep in mind that this is different from a suspended subscription. A suspended account means you do not have access to any of ProRedLine’s systems and services. You will not be able to make any purchases with a suspended account.

Why does an account get suspended? #

We suspend people’s accounts when they have done something against any of our policies (for example: Terms of Service, Acceptable Use Policy). We have very strict rules regarding the use of (game) servers and what’s allowed.

Depending on the severity of the situation, we may decide to (permanently) suspend an account. This will revoke all the user’s access to the ProRedLine network and it’s services/servers.

What if the account still has active subscriptions? #

As stated in our Terms of Service and Refund Policy, when an account gets suspended, their subscription will be cancelled. We do not offer any refunds for the remaining time on the current billing cycle. Very rarely we may decide to take legal action against the account holder.

How often do accounts get suspended? #

We do not suspend accounts frequently as our rules are very simple. It all comes down by doing no harm with your (game) server (think about DDoS, spamming, malware injections). All the rules are explained in our Terms of Service and Acceptable Use Policy, we strongly advise users to read all of our policies and Terms of Service to prevent account suspension (or legal action). Thankfully we do not have a lot of users where this is the case.

We also advise customers to read the policies/license/Terms and Conditions of the particular (game) server software they have a subscription for at ProRedLine. ProRedLine provides the hosting environment, but the software used within this hosting environment is (mostly) not owned or created by ProRedLine (For example minecraft servers where we use the software from Mojang and use it within the ProRedLine hosting environment).

What happens when my account gets suspended? #

First you will receive an email that your account has been suspended/rejected. You will not be able to log in anymore. Within 24 hours, you will receive another email from ProRedLine staff as to why we decided to suspend your account and the duration of the suspension. If you have any active subscriptions, we’ll let you know what happens to them.

Can I register a new account while the other account is suspended? #

No. This is not allowed as stated in our Terms of Service. Doing so can result in your new account to also be suspended and any active subscriptions on the new account to be cancelled immediately. If your original account was suspended temporarily, creating new accounts will change the suspension a permanent suspension for all of your accounts, including the original account.