Suspension #

Suspension happens when a customer has done something against ProRedLine’s Terms of Service or its other policies. Account suspension can be temporarily or permanently. During suspension, some personal data will be kept to ensure the customer cannot create a new account under the same personal details. The account will not be deleted, but be set to inactive. Suspension is always done by ProRedLine staff.

Deletion #

Deletion of an account happens when the account has been inactive for too long or when the customers request their personal data to be deleted. When the erasure request has been completed, the user’s old account will be deleted from our system. This makes it possible for the user to create a new ‘clean’ account under the same email address. ProRedLine only deletes account automatically if they have been inactive for too long. Other deletions can only be requested and done by the account holder.