Introduction #

At ProRedLine we use a prepaid store model. This prepaid model requires customers to pay in advance before accessing or using a service. This means payment is made before the service period begins, not after. Services are activated for a fixed period (e.g., 1 month) after payment is received.

How does this benefit the customer? #

Using a prepaid model store means more control regarding payments. For example, no debts are possible as services get suspended/terminated after the paid billing cycle ends unless a payment for the next billing cycle has been made. This makes customers fully responsible for timely payment without the risk of debt or any unwanted charges.

Automatic renewals for subscriptions? #

Customers can optionally enable auto-renewal. This is done by adding a credit card to your account’s saved cards. Due to technical limitations, your credit card will be used once on the last day on the end of the last paid billing cycle. If this automatic payment fails, your server will be suspended. Due to this limitation, we recommend making manual payments for each upcoming renewal instead of automatic renewals.

What happens if I don’t pay? Or if I want to renew after the payment date has passed? #

If payment has not been received by the last day of the ongoing billing cycle, the service will be suspended. This puts the service and the subscription in the ‘suspended’ mode. You will lose access to your service/server when this happens.

But not to worry! If you would like your service to be ‘active’ again, there will be a 7-day grace period. During this period, your service can be activated again by paying the unpaid renewal order in your ProRedLine.com account under ‘subscriptions’. Note: There will be a one-time renewal fee of €5,- on this renewal order.

If payment has not been received within the 7-day grace period, your service will be cancelled and all its data will be permanently removed. This means there’s no more outstanding payments (due to the prepaid model store).

Email reminders #

We send email reminders typically 7, 3 and 1 day before the due date when payment for the upcoming renewal has not been made yet. If you wish to cancel your subscription, you can do so in your ProRedLine.com account under ‘Subscriptions’ or by not making any payments.

After cancellation #

Your service and subscription gets set to ‘cancelled’ if done by the customer or if no payment has been received. If you wish to re-subscribe after a cancellation, you can do so by simply placing a new order. If you have cancelled your subscription, but you wish to continue with your current existing subscription, please contact us before the end date of your currently paid billing cycle. Support can help you revert the cancellation before it has been cancelled on the last day.