The Virus Scanner checks files on your hosting account for known malware and viruses.
It helps identify compromised or malicious files that could pose a security risk.

The Virus Scanner is a detection tool, not an automatic cleanup system.

What the Virus Scanner Does #

The Virus Scanner:

• Scans files for known malware signatures
• Detects suspicious or infected files
• Reports potential security issues

It does not automatically delete files unless explicitly instructed.

What the Virus Scanner Does Not Do #

The Virus Scanner does not:

• Fix hacked websites automatically
• Prevent new infections
• Replace website updates or security practices
• Guarantee a clean website

It is only one layer of security.

Where to Find the Virus Scanner #

To access the Virus Scanner:

1. Log in to cPanel
2. Go to the Security section
3. Click Virus Scanner

You can choose which parts of your account to scan.

What Can Be Scanned #

You can scan:

• Website files
• Email files
• Temporary files
• Public directories

Scanning large directories may take time.

Understanding Scan Results #

Scan results may show:

• Infected files
• Suspicious code patterns
• False positives

Not every flagged file is necessarily malicious.

Handling Detected Threats #

If a threat is detected:

• Review the file carefully
• Restore a clean version from backup if available
• Remove malicious files only if you are certain

Deleting the wrong files can break your website.

Common Causes of Infections #

Website infections often occur due to:

• Outdated CMS installations
• Vulnerable plugins or themes
• Weak passwords
• Insecure file permissions

Scanning without fixing root causes is ineffective.

Best Practices #

To reduce infection risk:

• Keep website software up to date
• Use strong passwords
• Remove unused plugins and themes
• Monitor files regularly

Security is an ongoing process.

When to Contact Support #

Contact support if:

• You are unsure whether a file is malicious
• Multiple infections are detected
• The website stops working after cleanup

Support can advise but does not clean websites by default.

Responsibility Notice #

You are responsible for:

• Website security
• Cleaning infected files
• Maintaining updates and backups

ProRedLine does not automatically remove malware.