Email Hosting allows you to send and receive email using your own domain name, such as info@yourdomain.com.
To function correctly, the domain must be properly connected to the Email Hosting service using DNS records.

Email Hosting works independently of website hosting.

What Is Required #

To use Email Hosting with a domain, you need:

• An active Email Hosting subscription
• A registered domain
• Correct DNS configuration

All ProRedLine subscriptions include access to the DNS Zone Editor.

Required DNS Records for Email Hosting #

Email Hosting relies on specific DNS records.

MX Records #

MX records define which servers receive incoming email for your domain.

Without correct MX records:

• Incoming email will not be delivered

SPF, DKIM and DMARC #

These records:

• Authenticate outgoing email
• Reduce spam filtering
• Improve deliverability

Incorrect or missing records often cause emails to be rejected or marked as spam.

Managing Email DNS Records #

Email-related DNS records can be managed:

• In the DNS Zone Editor in cPanel
• Or through ProRedLine support if assistance is needed

DNS changes require propagation time.

Using Email Hosting Without a Website #

You can use Email Hosting:

• Without hosting a website
• While your website is hosted elsewhere

Website-related DNS records are not required for email-only usage.

Using External Email Clients #

Email Hosting supports:

• Webmail
• Desktop email clients
• Mobile email apps

Connection details are provided in cPanel under Connect Devices.

Testing Email After Setup #

After DNS changes:

• Allow propagation time
• Send a test email to the domain
• Reply to confirm outgoing delivery

Propagation can take up to 24–48 hours.

Common Issues #

• Emails not arriving
• Emails going to spam
• Old email provider still receiving email
• Conflicting MX records

These issues are almost always DNS-related.

What Email Hosting Does Not Include #

Email Hosting does not:

• Provide website hosting
• Automatically migrate old email
• Guarantee inbox placement

Additional services must be configured separately.

Responsibility Notice #

You are responsible for:

• Correct DNS configuration
• Monitoring email functionality
• Allowing time for DNS propagation

ProRedLine does not automatically fix custom DNS setups.