Closing your account #

To close and delete your account/personal data, please contact us. As this concerns personal data, we only process tickets created on support.proredline.com and not through email. When creating a ticket, select category ‘Erase Personal Data Request’, and make sure all of your subscriptions are cancelled and have reached their expiring date. Before deletion, you will receive an email to confirm this action as closing your account is an unreversible action.

Duration #

Closing your account will begin as soon as possible, unless there is an active subscription that must be concluded first. Requests will be completed within 30 days.

Requesting personal data #

You can request all the personal data we have of you, as is your right. Please contact us by creating a ticket. We only process tickets created via support.proredline.com and not through email. When creating a ticket, select category ‘Export Personal Data Request’. The first email you will receive is to confirm this action because these exports contain personal data, and we want to make sure request is from the account holder. Once confirmed, you will receive one or more emails with exports of all the personal data we have on file.

Duration #

Requesting your personal data will begin as soon as possible. Requests will be completed within 30 days.