What is phishing? #

Phishers are cybercriminals who impersonate trusted entities, such as banks, service providers or other known brands to trick individuals into revealing sensitive information like passwords, credit card numbers or login credentials. They typically use fake emails, websites, or messages that appear legitimate, aiming to steal data for financial gain or identity theft.

How do I recognize phishing? #

Now that you understand what phishing is, it’s also important to know when you received something from a phisher or actually from ProRedLine. We recommend reading this article to know how we communicate, what emails we use, our websites links and what our phone numbers are.

ProRedLine will never: #

• Ask you for your password via email, chat, phone, or social media.
• Send links asking you to verify or update account details outside our official domains.
• Request payment or billing info via unsolicited messages.
• Ask you to install third-party software for “support” or “security checks.”
• Force you to provide sensitive data without initiating contact through a verified channel.

You may voluntarily provide information (like login details) via a secure support ticket at support.proredline.com, but only if you open the ticket yourself and understand the context.

Reporting phishing #

Received something from a phisher? Let us know by creating a ticket under the category ‘Report Phishing’.