Introduction #

Reactivating a suspended account can only be done by ProRedLine staff. We do not suspend accounts often, so reverting this decision will only happen in special occasions.

Reactivating a temporarily suspended account #

Once the suspension period has passed, you will receive an email informing you that your account is set to active. After receiving this email, you are able to log in to your ProRedLine.com account and place new orders. Your old orders/subscriptions will still be shown but with status ‘cancelled’. This means you need to start a new subscription to use ProRedLine’s services.

Reactivation will only happen after the temporary suspension has been lifted after the originally specified duration. To reactivate your account before the suspension has been lifted, email info@proredline.com and specify why we should reactivate your account before the originally specified duration of the suspension.

Reactivation on a permanently suspended account #

If you want to file a request to reactivate a permanently suspended account, email us at info@proredline.com and specify why we should lift the suspension from your account. Please send the email from the email registered on our your account.