Backups are copies of your website and related data that can be used to recover information after data loss or errors.
At ProRedLine, backups are provided as a safety measure, not as a replacement for your own backups.

Types of Backups at ProRedLine #

ProRedLine maintains automatic server-side backups.

These include:

• Daily backups
• Weekly backups
• Monthly backups

Backups are stored securely on ProRedLine infrastructure.

What Is Included in Backups #

Backups may include:

• Website files
• Databases
• Email data
• Configuration files

Coverage may vary depending on backup type.

Backup Retention #

Backup retention:

• Is limited
• Rotates automatically
• Does not guarantee availability of a specific date

Older backups are overwritten automatically.

Access to Backups #

Backups can be accessed via:

• cPanel backup and restore tools
• Support-assisted restores in specific cases

Backup availability depends on the backup cycle.

What Backups Are Not #

Backups are not:

• Guaranteed archives
• A replacement for customer-managed backups
• Real-time snapshots
• Protected against all data loss scenarios

They exist to assist recovery, not to eliminate risk.

When Backups Are Created #

Backups are created:

• Automatically
• On a scheduled basis
• Without manual triggering by customers

Manual backup creation is the customer’s responsibility.

Common Backup Scenarios #

Backups are commonly used when:

• Files are accidentally deleted
• Updates break a website
• Malware cleanup is required
• Databases are corrupted

Restoration depends on backup availability.

Backup Limitations #

Backups may not be available if:

• Data loss occurred before the last backup
• Files were excluded from backup scope
• Retention period has passed

Backups are provided on a best-effort basis.

Responsibility Notice #

You are responsible for:

• Maintaining your own backups
• Exporting critical data
• Not relying solely on server backups

ProRedLine does not guarantee backup completeness or recovery success.