FTP accounts are used to upload, download and manage website files from your computer using an external FTP client.
This is commonly used for Web Hosting and Site Hosting.

At ProRedLine, secure connections are required.
Standard FTP is not supported.

Important Security Note (Read First) #

ProRedLine uses FTPS (FTP over TLS).

• ❌ Plain FTP is not supported
• ✅ Only FTPS (Explicit) connections are allowed

Although the article uses the term “FTP” for simplicity, you must always configure your client to use FTPS.

What an FTP Account Is #

An FTP account consists of:

• A username
• A password
• Access to a specific folder on the server

FTP access allows file management without using the cPanel File Manager.

Where to Find FTP Accounts in cPanel #

1. Log in to cPanel
2. Go to the Files section
3. Click FTP Accounts

Here you can:

• Create new FTP accounts
• Change passwords
• Delete existing accounts
• See the directory each account can access

Creating an FTP Account #

When creating an FTP account, you must set:

• Username
• Password
• Directory access

The directory determines which files the FTP user can access.
Restrict access whenever possible for security reasons.

Correct Connection Settings (Important) #

Hostname #

cPanel may display a hostname such as:

• ftp.yourdomain.com

Do not use this hostname.

You must use:

• server.proredline.com

This ensures a correct and secure connection to the server.

Required FTP Client Settings #

Use an FTP client such as FileZilla.

Recommended settings:

• Protocol: FTPS (Explicit)
• Host: server.proredline.com
• Username: Your FTP username
• Password: Your FTP password
• Port: 21
• Encryption: Require explicit FTP over TLS

If FTPS is not selected, the connection will fail.

When to Use FTP Instead of File Manager #

FTP is recommended when:

• Uploading many files
• Uploading large files
• Managing full website directories
• Working from a local development environment

For small edits or quick changes, the File Manager may be sufficient.

Common Mistakes #

• Using plain FTP instead of FTPS
• Using ftp.yourdomain.com as hostname
• Incorrect directory access
• Wrong port or encryption setting
• Firewall blocking the connection

Most connection issues are caused by incorrect client configuration.

Security Responsibility #

You are responsible for:

• Keeping FTP credentials secure
• Removing unused FTP accounts
• Not sharing access with unauthorized users

ProRedLine does not monitor individual FTP account usage.