Backups are an important safety measure, but the customer is ultimately responsible for their own data.
Server-side backups provided by ProRedLine are offered as a convenience, not as a guaranteed recovery solution.

ProRedLine Server Backups #

ProRedLine provides:

• Automatic daily backups
• Weekly backups
• Monthly backups

These backups are:

• Limited in retention
• Rotated automatically
• Provided on a best-effort basis

They are not guaranteed archives.

Why You Must Maintain Your Own Backups #

You must maintain your own backups because:

• Data loss can occur between backup cycles
• Backups may be unavailable or incomplete
• Restores may overwrite current data
• Certain files or changes may not be included

Relying solely on server backups is not sufficient.

What You Should Back Up Yourself #

You should regularly back up:

• Website files
• Databases
• Configuration files
• Custom scripts
• Critical content

Backups should be stored outside the hosting environment.

Recommended Backup Methods #

Recommended customer backup methods include:

• cPanel Backup or Backup Wizard
• Manual file downloads
• Database exports via phpMyAdmin
• External storage solutions

Choose a method that fits your workflow.

Testing Backups #

A backup is only useful if it can be restored.

You should:

• Verify backup integrity
• Test restores periodically
• Ensure backups are complete

Untested backups are unreliable.

What ProRedLine Is Not Responsible For #

ProRedLine is not responsible for:

• Missing backups
• Failed restores
• Data loss due to user actions
• Corrupted customer-managed backups

Data ownership remains with the customer.

Best Practices #

To reduce risk:

• Back up before updates or changes
• Keep multiple backup copies
• Label backups with dates
• Store backups securely

Consistent backup routines prevent data loss.

Responsibility Summary #

You are responsible for:

• Creating and maintaining backups
• Verifying backup integrity
• Restoring data when needed

ProRedLine does not guarantee data recovery.