Prepaid model explained
How renewal reminders work
Last Updated: July 16, 2025Introduction Although we work with a prepaid model store, you can keep renewing your subscription. This can be done by paying your ‘renewal order’. Making the payment for the upcoming renewal will ensure you will not lose any access to your services. When can I pay? 7 days before the due date, your renewal order...
What happens if I don’t renew on time?
Last Updated: July 16, 2025Introduction There are 2 scenarios when not renewing on time. Due to our store using the prepaid model, the customer cannot incur any debts for the services. Scenario 1: Renewing subscription within the 7-day grace period If the original due date has passed, your subscription and service will be suspended. This means you will lose...
How to renew/cancel a subscription
Last Updated: July 16, 2025Introduction Renewing or cancelling can be confusing for the first time due to our prepaid model store. In this article we’ll cover how to renew and how to cancel a currently active subscription. Renewing If you wish to pay for the upcoming renewal (upcoming billing cycle), please do so before the due date. You’ll receive...
What is a prepaid model?
Last Updated: July 16, 2025Introduction At ProRedLine we use a prepaid store model. This prepaid model requires customers to pay in advance before accessing or using a service. This means payment is made before the service period begins, not after. Services are activated for a fixed period (e.g., 1 month) after payment is received. How does this benefit the...
