Failed payments & retry logic
Does the System Retry Failed Payments?
Last Updated: July 16, 2025No. Our system only tries to charge the card on file on the due date due to technical and legal limitations. We advise customers to have enough funds on their saved credit/debit card or by making manual payments within 7 days before the due date of the next renewal to extend their subscription.
How to Update Your Payment Method
Last Updated: July 16, 2025Credit/Debit Card When a credit/debit card is saved, our system will use that card on the due date to renew your subscription. If you wish to change this card, please go to your ProRedLine.com account and click on ‘Payment Methods’. Here you can update, add or remove any saved credit/debit cards. Please note that our...
Why Did My Payment Fail?
Last Updated: July 16, 2025Reason & Solution There can be a number of reasons why the payment fails. Most commonly it’s because the card doesn’t have enough funds available. As our system only tries once to automatically charge the credit card on file (on the due date), to reactivate the subscription, please manually make the payment on your ProRedLine.com...
