Failed payments & retry logic
Does the System Retry Failed Payments?
Last Updated: January 16, 2026No. Our system (AUTOPAY) only tries to charge the saved credit card payment method on file 7 days before the due date for the next payment, to be exact, 60 minutes after you’ve received the 7-day reminder email. We advise customers to have enough funds on their saved credit/debit card or by making manual payments...
How to Update Your Payment Method
Last Updated: January 16, 2026Credit/Debit Card When a credit/debit card is saved, our system (AUTOPAY) will use that card 7 days before the due date to renew your subscription. If you wish to change this card, please go to your my.proredline.com account, go to ‘Store & Other Settings’ and click ‘Saved Payment Methods’. Here you can update, add or...
Why Did My Payment Fail?
Last Updated: January 16, 2026Reason & Solution There can be a number of reasons why the payment fails. Most commonly it’s because the (credit) card doesn’t have enough funds available. As our system (applies to AUTOPAY) only tries once to automatically charge the credit card on file (7 days before the due date), make the payment manually through your...
