Account suspension rules
When Is an Account Suspended?
Last Updated: July 16, 2025Introduction Before we explain what a suspended account means, please keep in mind that this is different from a suspended subscription. A suspended account means you do not have access to any of ProRedLine’s systems and services. You will not be able to make any purchases with a suspended account. Why does an account get...
How to Reactivate a Suspended Account
Last Updated: July 16, 2025Introduction Reactivating a suspended account can only be done by ProRedLine staff. We do not suspend accounts often, so reverting this decision will only happen in special occasions. Reactivating a temporarily suspended account Once the suspension period has passed, you will receive an email informing you that your account is set to active. After receiving...
Can a Suspended Account Still Receive Emails?
Last Updated: July 16, 2025Introduction We still send emails to suspended accounts. These emails are only important emails and not marketing emails. This happens because your email is still linked to your suspended account. What will you receive Examples of emails we still send: These emails are marked as personal and essential, so these emails will still be sent...
